Terms and Conditions

for Mandy Millan’s REACH Business Community Program

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE AND JOINING THE PROGRAM

1. Who We Are and How to Contact Us

Website: mandymillan.com/reach-membership

The website is operated by Amanda Jane Millan (ABN 73516001057) (“Mandy”, “we”, “us”, “our”).

To contact Mandy, please email [email protected]

References to the “Website” include the business coaching and networking services provided through the Website and other mediums from time to time (“Reach Membership”).

2. Agreement

By using or visiting our Website or subscribing to the Reach Membership, you confirm that:

(a) You have read and accept these Terms of Use and agree to comply with them.

(b) You are at least 18 years old, residing in Australia, and using this Website within Australia.

We may revoke your membership at any time if we believe you have misrepresented your age.

We are the owner or licensee of all intellectual property rights in our Reach Membership, Website, and any materials published on it. All rights are reserved.

3. Our Reach Membership

Services Provided

The Reach Membership includes access to the following:

  • Personal Onboarding Audit
  • Initial Deep Dive Session with Mandy
  • Monthly Live Sessions (community connection, live Q&A, group coaching, business challenges)
  • Quarterly Guest Speaker Sessions
  • Monthly Personal Check-In Calls
  • Monthly Live Events (Central Coast, Manly)
  • Facebook Group Access
  • Kajabi Portal Access

Materials and Access

“Materials” include all documents, video content, worksheets, and resources provided.
Access to Materials is granted for six (6) months from your commencement date unless otherwise agreed in writing.
You may download Materials for personal use during that period, but you must not share, distribute, or use them commercially without written consent.

Subscription Period

You agree to a minimum initial 3-month term.
After this period, your membership automatically continues on a month-to-month basis until terminated in accordance with Clause 16.

Delivery

Sessions may be conducted via email, videoconferencing (e.g., Zoom), SMS, or other platforms at our discretion.
We are not responsible for any delivery failures caused by your email provider or internet issues.

Coaching Commitment

You agree to fully participate, communicate honestly, and take responsibility for your actions and decisions. Coaching is not therapy or a substitute for professional advice.
You are solely responsible for implementing strategies and seeking professional advice (e.g., legal, accounting, mental health) as needed.

4. Registration to Use the Reach Membership

To access the Reach Membership, you must:

  • Register for an account on the Website.
  • Provide accurate and up-to-date information.
  • Notify us of any changes to your details.

Once registered, you become a “Member” and agree to be bound by these Terms.

5. Fees

  • Weekly fee: $74.00 AUD (excluding GST).
  • Payment is due weekly in advance.
  • Accepted methods: Visa, MasterCard, American Express, UnionPay, Apple Pay, Google Pay.
  • You authorise automatic recurring payments.
  • Late payments may incur 1.5% monthly interest (compounding) and debt recovery costs.

We may revise fees with reasonable notice. If services are suspended, payments will not be collected for that period.

6. In-Person Networking Events

  • Event details will be communicated in advance via email or Website.
  • Participants must behave professionally and respectfully.
  • We are not responsible for lost personal property.
  • Photography/recording may occur for promotional use; notify us if you do not wish to appear.
  • Harassment, aggressive marketing, or solicitation is prohibited.
  • We are not liable for third-party speakers, sponsors, or participant interactions.

7. Cancellation or Postponement

  • We may postpone events due to illness, venue issues, or emergencies.
  • Missed one-to-one sessions require 24 hours’ notice; otherwise, they are forfeited.
  • We may adjust dates or formats as necessary with reasonable notice.
  • You may access a recorded replay or similar session if unavailable live.

8. Member Obligations

Members must:

  • Use the Reach Membership only for lawful purposes.
  • Protect login credentials and confidentiality of shared materials.
  • Participate respectfully, arrive on time, and act with integrity.
  • Not share or reproduce any materials or coaching content.
  • Avoid posting offensive, defamatory, or unlawful content.
  • Maintain appropriate technology for participation (e.g., Zoom, internet).
  • Not use the program for unsolicited marketing or commercial purposes.

Any breach may result in immediate termination of membership.

9. Group Coaching Participation Rules

  • Respect confidentiality of other participants.
  • Do not record group sessions.
  • Refrain from disruptive or disrespectful behaviour.
  • No spam, harassment, or unauthorised promotions.
  • Feedback from others is not professional advice.
  • Discussions must remain collaborative and inclusive.
  • Materials shared in group settings are for personal use only.
  • Breaches may result in removal from the program without refund.

10. Commitment Requirement and Refund Policy

  • No refunds for change of mind once the program commences.
  • Refunds are provided only as required by law (Australian Consumer Law).
  • Requests must be made in writing with a 14-day notice period.
  • Refunds may take up to 10 business days to process.
  • Participants must fulfil all payment plan obligations.

11. Privacy

You consent to receive communications (email, SMS) related to the Reach Membership, consistent with the Privacy Act 1998 (Cth).

12. Intellectual Property

All intellectual property in the Website, Materials, and Content remains ours.
You are granted a limited, non-transferable licence for personal use only.
Reproduction, resale, or commercial use is prohibited without written permission.

13. Competitors

Competitors offering similar coaching programs are prohibited from accessing or using our Content for commercial purposes.
Breach of this clause will result in legal action.

14. Non-Solicitation

You agree not to start or promote a similar business during the program or for up to 12 months after without our written consent.

15. General Disclaimer

Coaching services are educational and supportive in nature and not a substitute for professional, financial, or legal advice.
We make no guarantees of specific outcomes, income, or results.
All actions, decisions, and outcomes remain your responsibility.

16. Limitation of Liability

Our total liability is limited to either:

  • Resupplying the services; or
  • The equivalent of three (3) months of fees paid, whichever is lower.

We are not liable for indirect, incidental, or consequential losses, including profit or goodwill.

17. Termination

We may terminate your membership if you:

  • Breach these Terms.
  • Engage in misconduct or reputational harm.
  • Fail to pay fees or cooperate reasonably.

Upon termination:

  • Access to the program and materials ceases.
  • Fees paid in advance are non-refundable (except under law).

18. Indemnity

You agree to indemnify us from any losses, claims, or damages arising from your actions, misuse, or breach of these Terms.
This clause survives termination.

19. Viruses and Security

We do not guarantee that the Website is virus-free.
You are responsible for using appropriate antivirus protection.

20. Links to Other Websites

Our Website may contain third-party links for convenience only.
We are not responsible for their content or terms of use.

21. Changes to These Terms

We may amend these Terms periodically. Continued use after updates constitutes acceptance of the new Terms.
Last updated: 4 June 2025

22. Website Availability

We do not guarantee uninterrupted access to the Website or Reach Membership.
We may suspend or withdraw services for maintenance or operational reasons.

23. General Provisions
Disputes

Parties must first attempt to resolve disputes in good faith within 21 days before initiating litigation.

Force Majeure

We are not liable for delays caused by events beyond our control (e.g., natural disasters, illness, or technical issues).

Severability

If any clause is found invalid, the remaining terms continue in full force.

Relationship

These Terms do not create a partnership, employment, or joint venture.

Entire Agreement

These Terms constitute the full agreement between the parties and supersede all prior communications.

Jurisdiction

These Terms are governed by the laws of New South Wales, Australia.

24. Third-Party Service Providers

We may engage third-party providers (e.g., advertising, AI, or tech support).
Payments for their services are to be made to us directly unless otherwise agreed.
We are not liable for delays or issues caused by third parties.

25. Definitions

  • Agreement: These Terms and Conditions.
  • Confidential Information: Any personal or business information designated as confidential.
  • Intellectual Property Rights: All rights under copyright, trademarks, designs, and patents.
  • Moral Rights: As defined in the Copyright Act 1968 (Cth).
  • Restraint Area: Worldwide (or if unenforceable, Australia; or if still unenforceable, New South Wales).
  • Restraint Period: Duration of the Agreement plus 12 months (or if unenforceable, 6 or 3 months).